- Customer-ready answersYour agent gets the verdict, the fixes and a reply to send, instead of starting from a wall of profiler data.
- Your name on itYour company name and colour on the report link your customers open, reply templates in your own wording and sign-off, and a note in your Discord channel when a report is run.
- Fits your ticket systemAn API and an embeddable report, so your support tool can send a Spark link and get the diagnosis and reply back.
- Honest about hardwareWhen the real fix is more CPU or RAM, the report says so, in words you can use for an upgrade conversation.
- Your agents stay in chargePirdel suggests. Your team decides what goes to the customer.
A free 30-day pilot
Your support team signs in with Discord and runs Pirdel on real lag tickets for 30 days. No card, no contract. Tell us who you are and we will reply personally.
Ask about the pilotCommon questions
Does Pirdel need access to our customers' servers?
No. It reads a Spark profiler link and nothing else. There are no logins, passwords, RCON or panel access.
Which games and profilers does it support?
Minecraft servers and Spark profiles today. Other games and profilers are planned.
How long is the pilot?
Thirty days, free, on real lag tickets: around 50 to 100 of them. No card, no contract. At the end we look at how closely Pirdel agreed with your agents and how much time it saved.
Who decides what goes to the customer?
Your agents. Pirdel suggests the diagnosis, the fixes and a reply. Your team checks and sends.